Terms And
Conditions

Scope of Services:

Pattern Freight Services (PFS) is a Ghanaian-based freight services company, providing seamless and reliable shipping solutions for individuals and businesses globally. These terms and conditions outline the guidelines for utilizing our services.

Mission and Values:

PFS is committed to improving lives by fostering open access to global commerce. Our services aim to connect cultures, bridge distances, and empower economic growth through efficient and reliable freight solutions.

Service Efficiency:

PFS endeavors to provide efficient freight services, ensuring timely and secure deliveries. While we strive for excellence, factors such as customs procedures, weather conditions, or other unforeseen circumstances may impact delivery times.

International Trade:

PFS facilitates international trade by simplifying logistics processes. Users engaging in cross-border shipments should adhere to relevant customs regulations, and PFS will assist in providing necessary documentation support.

Documentation and Communication:

Users are responsible for providing accurate and complete shipment details. PFS will communicate with users through the provided contact information, and it is the user's responsibility to respond promptly to inquiries or requests for additional information.

Billing and Payments:

Billing for PFS services will be based on the weight, dimensions, and destination of the shipment. Users agree to make payments in accordance with the agreed-upon terms. PFS reserves the right to withhold or delay services for overdue payments.

Insurance Coverage:

Basic insurance coverage may be included in the shipping costs. Users have the option to request additional insurance for added coverage. PFS is not liable for damages or losses exceeding the insured value.

Cancellations and Refunds:

Users may cancel shipments within specified timeframes, subject to applicable cancellation fees. Refunds for cancelled shipments will be processed according to our refund policy.

Liability and Claims:

PFS is committed to secure deliveries, but users must report any damages or discrepancies promptly. PFS's liability for damages or losses is limited to the insured value of the shipment.

Dispute Resolution:

Any disputes arising from these terms and conditions will be resolved through negotiation in good faith. If a resolution cannot be reached, the parties agree to pursue alternative dispute resolution methods.

Amendments to Terms:

PFS reserves the right to amend these terms and conditions. Users will be notified of any changes, and continued use of PFS services implies acceptance of the revised terms.

Governing Law:

These terms and conditions are governed by the laws of Ghana. Users agree to submit to the exclusive jurisdiction of the courts of Ghana in the event of any legal proceedings.